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Why "IT Support" and "IT Consulting" Aren't the Same Service | Lanrex
Most businesses buying "IT consulting services" are actually buying IT support with a different name on the invoice. The distinction matters more than it sounds.
IT support fixes what's broken. Tickets come in, get resolved, get closed. IT consulting works the other direction: it starts with what the business is trying to do this year, then works out what the technology needs to look like to get there. One is reactive. The other is a planning function that happens to be delivered by an IT provider.
The gap shows up fastest in growing businesses. A company that's hired 15 people in a year doesn't just need more help desk tickets closed faster. It needs someone asking whether the current infrastructure, licensing, and security posture can actually support that growth without a scramble every quarter. That's a strategy conversation, not a support one, and most MSPs aren't structured to have it.
Lanrex builds that distinction into its guarantee structure rather than just its marketing. The firm backs its service fees with a 100-day money-back guarantee, which is a rare structural commitment in a market where most contracts lock clients in before value is proven. It's also ISO 27001 certified, which matters because a lot of "IT strategy" advice quietly ignores the security implications of the roadmap it's recommending.
The practical test for any business evaluating a provider: ask what happens in the engagement before any ticket gets raised. If the answer is "nothing, we just start supporting your existing setup," that's IT support. If there's an actual assessment of where the business is headed and what the infrastructure needs to look like to support it, that's the consulting layer actually doing its job.
Read the full breakdown → https://www.lanrex.com.au/mana....ged-it-service-provi
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