Tossing up between an off-the-shelf CRM vs a bespoke CRM specifically built for your business? An off-the-shelf CRM can seem an attractive solution due to a smaller initial outlay, but can come with some issues down the line.
As your business grows and you need different functionality, a bespoke CRM can easily adapt. An out-of-the-box solution can’t be scaled up or down, and you may have to pay for costly software integrations.
A generic out-of-the box solution always comes with irrelevant functions, which can make the system unwieldy for users.
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